Director of User Experience (m/f/d)

DocuWare stands for globally distributed, international teams and an open corporate culture that invites you to help shape it. Mobile Work and flexible working hours are part of our everyday life. Would you like to be part of an innovative company whose solutions are digitizing everyday work in a wide range of industries? In that case, we are happy to welcome you to the team.

As Director of User Experience (m/f/d), you will be responsible for defining and driving DocuWare's user experience vision while leading the UX organization (accountable for Research & Design) through its next stage of growth and maturity.

This is a build-and-scale role, not a maintenance one. We need a maker and a leader who leads through the work — not a strategy-only or people-management-only role.

Your responsibilities will include:

• You will lead, inspire, and scale a team of UX professionals, including UX leaders across Research and Design, fostering a high-performance, inclusive, and growth-oriented culture.
• You will establish and maintain UX standards, processes, governance frameworks, and success metrics across the organization.
• You will develop and execute a company-wide UX strategy that elevates UX maturity and strengthens user-centric thinking.
• Additionally, you will influence product strategy, roadmap decisions, budgeting, and resource planning while advocating exceptional user experiences at every stage of the product lifecycle.
• Together with Product Management, Engineering, and executive stakeholders, you will shape the future of DocuWare's products and ensure that user experience is a key driver of business success.
• You will champion AI-native workflows within the UX organization, leveraging AI for research synthesis, rapid prototyping, workflow automation, and increased team productivity.
• You will collaborate closely with Product and Engineering teams to create intuitive, trustworthy, and impactful AI-powered user experiences.
• You will mentor and coach UX leaders, support career development initiatives, and build succession plans that enable sustainable organizational growth.
• You will continuously optimize performance management processes and foster the ongoing development of UX capabilities across the teams.

 
 

Career experience:

• You have a completed Bachelor's or Master's degree in Human-Computer Interaction, Psychology, User Experience Design, or a comparable field.
• You bring an extensive amount of professional experience in User Experience, including a proven track record of advancing UX maturity within growing organizations.
• In addition to your UX expertise, you possess a strong knowledge of strategic product management and experience influencing product strategy at an executive level.
• Additionally, you have found experience leading managers or team leads and successfully scaling UX organizations.
• You are characterized by strong leadership capabilities, coaching skills, and the ability to inspire teams through periods of change and transformation.
• You have demonstrated experience collaborating as a peer with senior Product and Engineering leaders and influencing strategic decisions regarding roadmaps, budgets, and organizational growth.
• You have extensive knowledge across both UX Research and UX Design and can effectively guide and balance both disciplines.
• You have experience leading cultural transformation initiatives and successfully promoting user-centered ways of working across organizations.

Additional skillset:

• You possess excellent analytical and problem-solving skills, enabling you to translate complex challenges into clear and actionable solutions.
• You have a highly collaborative mindset and thrive in cross-functional environments.
• You demonstrate an empathetic communication style and build trusted relationships across all organizational levels.
• You have a strong focus on user needs and a deep understanding of user behavior.
• You possess creativity, adaptability, and a passion for continuous innovation in evolving UX and AI environments.
• You have professional English language skills at C2 level and German language skills at B2 level or higher.

There are many great reasons to join DocuWare - our company culture is only one of them.
As part of the DocuWare team, you will benefit from many advantages:

• Globally distributed, international teams: You will find our teams working in Germering, New York, Sofia or other worldwide locations.
• This is a hybrid role: As Director UX, you work in our Germering (Munich) Office or can choose to work from home in a reasonable amount
• Individual support: After an intensive induction, you will receive regular training tailored to your needs (e.g. conferences, internal team building measures).
• Well-earned rest: 35 vacation days per year, sport offerings, massages, a football table and a relaxing lounge area.
• Healthy food: Together we enjoy Fairtrade coffee with organic milk or oat milk, snacks and fresh fruit - all free of charge - as well as subsidized lunch from the Foodji fridge.
• Good accessibility: Choose how you would like to come to the office with a leased e-bike, by train or via highways A96/A99 (you can charge your e-car on site for free).
• Team spirit: Regular employee and team events (virtual or on-site) ensure excellent collaboration with colleagues around the world.
• Sustainability and social commitment: DocuWare stands for paperless work and supports volunteer organizations and local sports clubs.
• Your health matters: DocuWare subsidizes your company pension plan!
• We offer a stable job with a well-established and growing company.
• Unique benefits: Choose one of three great options (Bonago, E-Gym or subsidized Deutschlandticket) to suit your needs.
• We only use the latest technologies - find out more on Stackshare.
• 30 Days Work from Abroad: Experience international opportunities and broaden your horizons.
• Family First: Preferred enrollment in our selected daycare center in Germering (no guarantee).
• Buddy Program: You'll be paired with a buddy, who will support you during your onboarding and offer valuable tips.

For better insights, check out on Instagram (Life at DocuWare (@life.at.docuware) • Instagram-Fotos und -Videos)

Chiara Drechsel
Team Leader Recruiting & Employer Branding